By purchasing anything from our website you are agreeing to our terms and conditions as set out below. These terms and conditions may be subject to change.

Buying from our site and the order process

• The information available at the www.pointpharmacy.com website is not a substitute for Professional Medical Advice. Please consult your Doctor, Pharmacist or other Healthcare Professional if you are unsure about the use of any medication, or the use of any information on this website. Always read the label and inserts of any product purchased.

• It is a legal offence to provide deliberate false information and could be regarded as fraudulent activity and may be reported to the appropriate authorities. When purchasing any product from us you agree that any information you provide is honest and accurate as possible. If you are unsure of any product questionnaire you agree to contact the pharmacy directly in order to clarify any information.

• Products displayed on this website can be ordered ONLINE ONLY.

• On placing an order, you will receive an email stating that the order has been ‘processed’, ’declined’ or ’cancelled’. This preliminary email does not guarantee delivery of the goods. Goods are only confirmed as shipped when you receive a ‘completed’ email, meaning your order has been dispatched.


How/where we deliver

• We mainly deliver within the UK but we also offer international delivery to Europe, the United States and many other parts of the world. The website will calculate postal costs for international delivery relevant to your country once you have entered your postal address.

• Orders are generally dispatched either by Royal Mail or by Courier. Our couriers require a signature and operate between 9am and 5pm on weekdays only, so please specify an address where someone will be able to sign for your goods between these hours.

• We reserve the right to change postal methods if circumstances require it.

• Occasionally your order will be sent in multiple dispatches, this may be due to stock levels, difficult to package items,.

• We will make every effort to deliver within the time stated on our website but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time which we quote for that item, please contact us by telephone or email. We will try and ensure that you receive your order, as quickly as possible, or if you wish you may cancel your order and we will refund you any money which you have paid.

• This does not affect your statutory rights as a consumer.

Accepted Payment methods

• All prices are in UK pounds.

• We currently debit money from your account within 48 hours after we have received your order through our payment process

• You may pay by any major credit card, debit card (uk only) .

• You may also pay by cheque or postal order if you wish, instructions for this are emailed to you after your order has been placed. We will release goods on cleared funds only.
• If your delivery address is outside the UK and you order online you must pay by credit card.

Returns Policy Wholesale

• Wholesale goods will not be accepted 30 days after dispatch date.

• A handling and management charge of 10% will be deducted from the value of return.

• The return postage must be covered by the customer.

• Goods will only be accepted if the product(s) seal has not been tampered with in anyway and is in its original packaging.

• The customer details must be clearly displayed and a reason for the return must also be clearly displayed.

• A copy of the original invoice must also be sent with the returned product.

All returns should be posted to the following address

Point Pharmacy Returns
2 Grimscar avenue
Birkby
Huddersfield
West Yokshire
HD2 2TW

Waste Electrical and Electronic Equipment (WEEE) Regulations

• With effect from July 2007, the UK’s Waste Electrical and Electronic Equipment (WEEE) Regulations require that all producers and distributors of electrical equipment are now required to achieve a high level of collection of WEEE for treatment, recovery and environmentally sound disposal and to minimise the disposal of WEEE as unsorted municipal waste.

• Look out for the crossed wheeled bin symbol on electrical goods.

• This symbol means that you should NOT put this item in your normal household waste bin, but rather dispose of it in an environmentally sound manner to help avoid potential harmful effects on human health and to prevent damaging the environment due to the presence of hazardous substances in EEE.

• Not all council sites have suitable facilities to collect all types of Waste Electrical and Electronic (WEEE) goods but to find your nearest participating site (including other collection facilities that may not be operated), please visit www.recycle-more.co.uk and have your postcode ready to use in the “recycling facilities locator”.

• If you are purchasing new Electrical or Electronic Equipment (EEE) from PointPharmacy.com of equivalent type and function to existing equipment, and are unable to dispose of the existing equipment locally then we are able to take back that equipment at no charge to you, the purchaser, for suitable onward disposal. i.e. this is for equipment on old for new, like for like EEE basis. In this case contact us on telephone number 0845 257 6026 begin_of_the_skype_highlighting              0845 257 6026      end_of_the_skype_highlighting or email info@pointpharmacy.com for the most suitable option for take back of the WEEE.

Copyright, Trademarks & Data Protection

• All rights in the designs and information are protected by copyright, trademarks and other intellectual property rights.

• You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.

• We will use the information which you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.

Links to other websites and services

• Our website may contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

General

• We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.

• We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.

• We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.

• You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.

• We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

• This does not affect your statutory rights as a consumer.

• These terms are governed by the laws of England and any disputes will be decided only by the courts of England.