Point Pharmacy Returns Policy

We are all human and we all make mistakes. If we make a mistake, we will endeavour it make it right and absorb the cost to make sure our customer gets the best possible service. We have a very understanding Returns Policy so before you want to return anything, we would appreciate a phone call or a quick email to discuss it but there are a few exceptions outlined below.

Goods will not be accepted for return after 30 days from the despatch date. The return postage must be covered by the customer and there will be an admin charge unless the fault is ours. Goods will only be accepted if the product(s) seal has not been tampered with in anyway and is in its original packaging. Items such as packs of dressings which have been part used or garments some of which have been used/worn will not qualify for a refund.

The customer details must be clearly displayed and a reason for the return must also be clearly displayed.

When you are returning goods, the credit will be made to the appropriate payment card or account used for the original purchase and please allow up to 2 weeks. A copy of the original invoice must also be sent with the returned product and all returns should be posted to the following address

Point Pharmacy
Returns Dept.
2 Grimscar Avenue
West Yorkshire